Expert Speech Therapy Home Sessions Available Pediatric & Adult Care 24/7 Appointment Booking
- info@speechrehabclinic.com
- Huma Plaza, Blue Area, Islamabad
- Call Us:
- +92 336 7121307
Privacy Policy
Effective: 1 March 2025 | Last Updated: 1 March 2026
Speech Rehab Clinic (“we”, “us”, “our”) provides Speech Therapy, Physiotherapy, Psychology services, and Hearing Aid solutions. Our clinic is based in Islamabad and we plan to open in Rawalpindi soon. We also provide home sessions across the Twin Cities (Islamabad and Rawalpindi), hospitalized patient sessions where appropriate, and online video sessions for families across Pakistan. This policy explains what information we collect, how we use it, how we protect it, and what choices you have. By using our website or our services, you accept the practices described here.
1. What information we collect
We collect only the information we need to provide safe care and manage appointments. Depending on your situation, this may include:
• Contact details: your name, phone or WhatsApp number, email address, and city.
• Appointment details: the service you need, session type (clinic, online, home, hospital), preferred timing, and booking history.
• Health and therapy information: relevant medical history, assessment findings, session notes, therapy goals, and progress notes.
• Hearing services information: hearing test results, device selection details, fitting and programming notes, and servicing or repairs history.
• Children’s information: for pediatric patients, we collect information through the parent or legal guardian and any school notes you share.
• Communications: messages and details you share via WhatsApp, phone, email, or our website forms, so we can respond accurately.
• Website usage data: basic technical data such as IP address, browser type, pages visited, and cookie data for website performance and analytics.
• Payments: payment method used (cash, bank transfer, JazzCash, Easypaisa), transaction reference, and payment status. We do not store card details.
2. How we use your information
We use your information to manage appointments and deliver care. This includes:
• Scheduling and managing appointments.
• Assessing, planning, and delivering your therapy or hearing care.
• Maintaining accurate clinical records for continuity of care.
• Communicating about sessions, follow ups, home practice, and reports you request.
• Coordinating home and hospital visits safely and on time.
• Improving service quality and internal processes.
We do not sell your personal information. We do not use your personal or medical information for marketing without your explicit consent.
3. Confidentiality of medical records
All health information you share with us is confidential. We share identifiable health information only with your consent, except in limited situations such as:
• When law, a court order, or a legal request requires disclosure.
• When disclosure is necessary to prevent serious and immediate harm.
• When you authorise us to communicate with another treating professional for coordinated care.
4. Information sharing
We do not sell, rent, or trade your personal information. We may share information only with:
• Authorised staff and clinicians involved in your care.
• Technology and website service providers who help us operate our website and communications, only as needed for their work.
• Hospitals or caregivers for coordination of a hospital visit, where appropriate and with your consent.
• Legal or regulatory authorities when Pakistani law requires it.
5. Online video sessions
Online sessions run through secure video platforms. Please use a private, quiet space during the session to protect your own confidentiality.
We do not record calls or therapy sessions. If recording is ever needed for a clear clinical purpose, we will ask for your written consent first and delete the recording once its purpose is served.
6. Data storage and security
We store patient records securely in physical and digital form and restrict access to authorised staff only.
• Password and device protections where applicable.
• Access control so only the right team members can view records.
• Secure handling of shared reports and documents.
• Reasonable security reviews and updates.
We retain clinical records for as long as needed for safe care, continuity, and professional and legal obligations. When records are no longer needed, we securely destroy or delete them where practical.
7. Cookies, Google Analytics, and Google Tag Manager
Our website may use cookies to improve performance and understand how visitors use the site.
We use Google Analytics, implemented through Google Tag Manager, to measure website traffic and improve content and performance. These tools may use cookies and similar technologies.
You can disable cookies in your browser settings at any time. Disabling cookies may affect some website functions, but it will not stop you from contacting us or booking an appointment.
8. Website forms (WPForms)
When you submit a form on our website, we receive the information you enter so we can respond and manage your request.
We use WPForms on our WordPress website to power contact and booking forms. We limit access to form submissions to authorised team members.
9. Children’s privacy
We collect and use children’s information only with the knowledge and consent of a parent or legal guardian. Parents and guardians can request access to and correction of their child’s information by contacting us.
10. Your rights and choices
You can:
• Request access to the personal and health information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of data where it is no longer needed for clinical or legal purposes.
• Withdraw consent for any non clinical use of your information.
To protect your privacy, we may ask you to verify your identity before we process a request.
11. Third party links
Our website may link to third party websites. We are not responsible for their privacy practices. Please review the privacy policy of any website you visit.
12. Updates to this policy
We update this Privacy Policy when our practices change or when legal requirements change. We post the updated version on our website with a revised date. We encourage you to check this page periodically.
13. Contact us
Speech Rehab Clinic
Website: speechrehabclinic.com
Address: Huma Plaza, Blue Area, Islamabad, Pakistan
Email: info@speechrehabclinic.com
Call or WhatsApp: 0336 7121307
We aim to respond to privacy related inquiries within 5 business days.